🔐 Data & Privacy

Privacy Policy — dhaka8

Your personal data belongs to you. This Privacy Policy explains exactly what dhaka8 collects, how it is used, and how it is protected on Bangladesh's trusted online casino platform.

Last updated: 1 January 2026  |  Effective immediately upon publication

1. Introduction

This Privacy Policy describes how dhaka8 ("dhaka8", "we", "our", "us") collects, uses, stores, and discloses personal data in connection with the dhaka8 online casino and sports betting platform at dhaka8.onl. By registering an account or using any dhaka8 service, you acknowledge that you have read this Privacy Policy and consent to the data practices described herein.

dhaka8 is committed to protecting the privacy and personal data of every player who uses the platform. We recognise that players in Bangladesh trust dhaka8 with sensitive information — including their mobile number, payment details, and gaming history — and we take that responsibility seriously. This Privacy Policy is written in plain, accessible English so that every dhaka8 player in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh can understand exactly how their data is handled.

This Privacy Policy forms part of the dhaka8 Terms & Conditions. Defined terms used in this policy carry the same meaning as in the Terms & Conditions unless otherwise stated. dhaka8 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players before they take effect.

2. Personal Data We Collect

The categories of personal data dhaka8 collects and the source of each category.

Registration Data Full name, date of birth, mobile number (Bangladesh), email address (where provided), and preferred language. Collected at account creation.
Identity & KYC National ID card scan or passport, selfie with ID, and proof of address. Collected during the KYC verification process, required for withdrawals above the standard threshold.
Payment Data bKash mobile number, Nagad account number, Rocket account, Upay details, or bank account number used for deposits and withdrawals. dhaka8 does not store full card numbers or mobile banking PINs.
Transaction Data Deposit amounts, withdrawal requests, bonus claim history, wagering history, game results, and account balance movements. Retained for audit and regulatory compliance purposes.
Device & Technical Data IP address, device type, operating system, browser type and version, mobile network operator (e.g., Grameenphone, Robi, Banglalink, Teletalk), and session timestamps. Collected automatically when you access dhaka8.
Usage Data Pages visited on dhaka8.onl, games launched, bet amounts per session, time spent on the platform, and navigation patterns. Used to improve platform performance and the player experience.
Support Communications Messages, emails, and chat transcripts exchanged with the dhaka8 support team at [email protected]. Retained for quality assurance and dispute resolution purposes.
Cookies & Trackers Session cookies, preference cookies, and analytics identifiers placed on your device when you visit dhaka8.onl. See Section 8 for full details on cookie use and your opt-out options.

3. How We Use Your Personal Data

The lawful purposes for which dhaka8 processes your personal data.

Purpose 3.1

Account Operation & Service Delivery

dhaka8 uses your registration data, device data, and transaction data to create and maintain your player account, authenticate your identity on login, process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, deliver game results, apply bonuses, and provide all platform features that constitute the dhaka8 service.

Purpose 3.2

Identity Verification & Fraud Prevention

dhaka8 uses KYC data, payment data, device data, and IP addresses to verify that you are who you claim to be, that you meet the minimum age of 21 years, and that your account activity does not indicate fraud, money laundering, collusion, or bonus abuse. This processing is necessary for the security of all dhaka8 players.

Purpose 3.3

Responsible Gaming Monitoring

dhaka8 analyses your gaming patterns — including session frequency, bet size escalation, and deposit velocity — to identify potential signs of problem gambling. Where such patterns are detected, dhaka8 may proactively reach out to offer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion. This processing is in your vital interest and in the public interest.

Purpose 3.4

Customer Support

dhaka8 uses your account data and support communications to resolve queries, investigate complaints, process dispute claims, and improve the quality of our support team. Support communications are retained for a minimum of 24 months to support dispute resolution.

Purpose 3.5

Platform Improvement & Analytics

Aggregated and anonymised usage data helps dhaka8 understand which games, features, and payment options are most valued by Bangladeshi players. This data drives product development decisions and platform performance optimisation. Individual players are not identifiable from aggregated analytics reports.

Purpose 3.6

Marketing & Promotions

Where you have given explicit consent, dhaka8 may send you promotional messages about bonuses, new games, seasonal offers (such as Eid or BPL specials), and platform updates via SMS or email. You may withdraw marketing consent at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.

4. How We Protect Your Data

The technical and organisational safeguards dhaka8 applies to your personal data.

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SSL Encryption in Transit

All data exchanged between your device and dhaka8.onl is protected by TLS/SSL encryption. This prevents interception of your login credentials, payment details, and personal information while data is travelling over the internet or mobile network.

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Encrypted Data Storage

Sensitive fields — including passwords (stored as salted hashes), KYC document references, and payment method identifiers — are encrypted at rest in dhaka8's databases. Plain-text storage of passwords or full payment credentials is strictly prohibited in our internal security policy.

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OTP Two-Factor Authentication

New device logins to dhaka8 trigger an OTP (one-time password) verification to the mobile number registered on your account. This means that even if your password is compromised, an attacker cannot access your account without also controlling your Bangladesh phone number.

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Strict Internal Access Controls

Access to player personal data within dhaka8 is restricted on a need-to-know basis. Only authorised personnel — such as customer support agents handling a specific query, or compliance officers conducting a KYC review — may access your personal data. All internal data access is logged and audited.

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Regular Security Reviews

dhaka8 conducts periodic internal security assessments of its platform, payment integrations, and data storage infrastructure. Identified vulnerabilities are triaged and remediated according to severity. Critical security issues are treated as the highest-priority incident class.

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Data Breach Response

In the event of a confirmed personal data breach that poses a risk to players, dhaka8 will notify affected players via the contact details registered to their account as promptly as practicable. The notification will describe the nature of the breach, the data affected, and the steps dhaka8 has taken in response.

5. Data Sharing & Third Parties

dhaka8 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

Payment Processors bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other approved payment partners receive the transaction data necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and are subject to their own regulatory obligations.
Game Providers Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a pseudonymous player identifier and session token to deliver game content. They do not receive your full name, mobile number, or payment details.
Analytics Providers Anonymised, aggregated usage data may be shared with analytics service providers to help dhaka8 understand platform performance. No individually identifiable data is shared for analytics purposes.
Legal & Regulatory dhaka8 may disclose personal data to law enforcement agencies, courts, or regulators where required by applicable law, a valid court order, or to protect the safety of dhaka8 players and staff. dhaka8 will notify the affected player of any such disclosure where legally permitted to do so.
Business Transfers In the event of a merger, acquisition, or sale of dhaka8 assets, player personal data may be transferred to the acquiring entity. Players will be notified of any such transfer and of any material changes to data processing that result from it.

6. Data Retention

dhaka8 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Active Accounts Personal and transaction data is retained for the full duration that your account remains active on dhaka8, plus a minimum of 5 years after the account is closed, for audit and legal compliance purposes.
KYC Documents Identity verification documents are retained for a minimum of 5 years from the date of submission, in accordance with anti-money laundering record-keeping obligations.
Support Records Customer support communications are retained for 24 months from the date of the last message in the thread, to support dispute resolution and quality assurance.
Marketing Consent Records of marketing consent (and any withdrawal of consent) are retained for 3 years from the date of the consent or withdrawal event, to evidence compliance.
Technical Logs IP address logs and session data are retained for 12 months for security monitoring and fraud investigation purposes, after which they are deleted or fully anonymised.

7. Your Data Rights

As a dhaka8 player, you have the following rights over your personal data. To exercise any of these rights, contact [email protected] with your registered account details.

  • Right of Access: You may request a copy of the personal data dhaka8 holds about you. We will provide this within 30 days of a verified request at no charge for the first request in any 12-month period.
  • Right to Rectification: If any personal data dhaka8 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Account profile details (name, date of birth) may require re-verification before they can be updated.
  • Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected. Note that dhaka8 may be required by law to retain certain data (such as KYC and transaction records) even after a deletion request.
  • Right to Restriction: You may request that dhaka8 restrict the processing of your personal data while a rectification or objection request is being assessed.
  • Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of dhaka8's legitimate interests, though such objections will be assessed against dhaka8's operational requirements.
  • Right to Data Portability: Where processing is based on your consent and carried out by automated means, you may request that dhaka8 provide your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) for transfer to another service provider.
  • Right to Withdraw Consent: Where dhaka8 processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

8. Cookies & Tracking Technologies

dhaka8 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit dhaka8.onl. Cookies allow dhaka8 to recognise your device on subsequent visits, maintain your session after login, remember your language and display preferences, and gather anonymised analytics about how the platform is used.

Essential Cookies Required for the platform to function. These include your login session cookie and CSRF protection token. Essential cookies cannot be disabled without breaking core platform functionality.
Preference Cookies Remember your display settings such as chosen language and notification preferences. These are set only when you actively change a preference in your account settings.
Analytics Cookies Collect anonymised data about page visits, session duration, and navigation paths on dhaka8.onl. This data helps dhaka8 identify and fix usability issues. Analytics cookies do not identify you personally.
Security Cookies Used to detect and prevent fraudulent login attempts and bot activity on the dhaka8 platform. These cookies analyse device fingerprint signals and are essential for account security.

You may manage cookie preferences through your browser settings. Blocking essential cookies will prevent you from logging in to dhaka8. Blocking analytics cookies will not affect your ability to play games or process payments. For more information on managing cookies on your specific device or browser, refer to your browser's help documentation.

9. Minors & Age Restriction

dhaka8 is strictly an adult platform. The dhaka8 service is intended exclusively for persons who are 21 years of age or older. dhaka8 does not knowingly collect or process personal data from individuals under the age of 21. If dhaka8 discovers that an account has been registered by a person under 21, the account will be immediately closed, all deposited funds will be returned to the payment source, and any winnings will be forfeited. If you are a parent or guardian and believe your child has registered a dhaka8 account, please contact [email protected] immediately.

10. Changes to This Privacy Policy

dhaka8 may update this Privacy Policy from time to time to reflect changes in our data practices, new services, or evolving legal requirements. The date of the most recent revision is always displayed at the top of this page. Where changes are material — such as a new category of data being collected, a new third-party sharing arrangement, or a change to retention periods — dhaka8 will notify registered players via the contact details on file at least 7 days before the changes take effect.

Non-material updates — such as clarifications that do not alter the substance of how your data is processed — may take effect immediately without prior notice. We encourage all dhaka8 players to review this Privacy Policy periodically. Continued use of the dhaka8 platform after a revised Privacy Policy has taken effect constitutes acceptance of the updated policy.

11. Contact & Privacy Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the dhaka8 privacy team at [email protected]. Please include your registered account username and a clear description of your query or request. dhaka8 will acknowledge all privacy-related enquiries within 48 hours and provide a substantive response within 30 calendar days.

Support is available 24 hours a day, 7 days a week, in both English and Bengali (Bangladesh Standard Time, UTC+6). For formal legal notices related to data protection, please use the same email address and mark the subject line clearly as a legal notice.

Your Privacy is Protected at dhaka8

Now that you understand how we handle your data, explore our casino games and cricket betting markets — safely and securely in BDT.

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